International Orders

If you order from outside of New Zealand your order is an international order. The process is the same as for New Zealand orders (see our Shipping Information page) but you will have questions that don't apply to New Zealand orders and it is those questions we hope to answer here.

• Currency converter on this site and your order
• VAT and Customs Duty
• Brands/products we don't ship outside New Zealand
• Countries we ship to
• Current freight/shipping charges

Please Note:

Due to postal regulations in New Zealand, and for parcel insurance rules, we must declare the parcel that is your order at its true and correct value. We can't change this or mark as $0, for example, or declare that it is a gift. Because we are a commercial company sending goods overseas, we have to mark the declaration as goods. Just so you know, if we were to change these values and parcel declarations we would get into serious trouble here and you, or whomever your order is sent to, can also get fined and the parcel seized by customs.

However, the good news about this is that if your parcel is lost in transit, we can replace it for you which we could not do without the true order value being declared.

Currency converter on this site:

The converter used on this website is an estimate which is updated daily. You may choose any of the currencies to shop with us, however, we process orders in New Zealand dollars which means your order confirmation will appear in New Zealand dollars, not the currency you chose.

VAT and Customs Duty:

When an order goes to a country other than New Zealand you will probably be charged duties and taxes that are beyond our control. You should check on any possible taxes or duties that the destination country government has in place before you order.

• European Union:
  • Import VAT is payable on all internet shopping bought from outside the European Union (EU) where the value is above €10 / £7.
  • Customs duty is payable on imported goods with a value of €150 / £120, although payment is waived if the amount of duty is less than €10 / £ 7
  • Customs duty is charged on most goods imported into the EU. The duty rates are set out in European Community Legislation and in the Customs Tariff, which classifies the goods and gives the rate of duty. The legislation applies to all member states of the EU. All non-EU goods imported into the UK are subject to import VAT.
  • The sheer volumes of goods that arrive each day have to be segregated into those that are chargeable and those that aren’t. There will be occasions when parcels are not correctly identified as chargeable. However, this does not mean charges were not due on previous imports.
  • If you are from the United Kingdom you should check out the "Shopping on the Internet" page put up by HM Revenue and Cutoms for details on importing into the UK.
• Australia: if your order is under AUD1000 there will be no extra charges for your order. See the "When buying over the internet" page on the Australian Customs Service website.

If you would like further information please contact shop@bivouac.co.nz or use our contact page.

Brands/products we don't ship outside New Zealand:

• Due to contract limitations we cannot ship Arc'teryx to addresses out of New Zealand.
• Due to export restrictions we can't send any liquids or foods out of the country.

Countries we ship to:

We send orders to Australia, Europe, North America and most other countries. If your country is not listed in the cart as an option please email us.

Current freight/shipping charges: