Terms & Conditions

Bivouac Outdoor – Terms & Conditions

These Terms & Conditions govern your use of the Bivouac Outdoor website (www.bivouac.co.nz) including any purchases made through it and participation in promotions run by Bivouac Outdoor.

By accessing or using this website, you agree to these Terms.

Purchasing from Bivouac Outdoor

Bivouac Outdoor provides a convenient and secure online shopping experience. Products displayed on this website can be purchased using secure payment methods.

You may choose to create an account to store your details for faster checkout. Guest checkout is also available.

All orders are subject to acceptance and availability. Bivouac Outdoor reserves the right to cancel or refuse any order at its discretion.

New Zealand Sales Only

Bivouac Outdoor currently sells and delivers within New Zealand only. We do not currently ship orders outside of New Zealand.

Pricing

All prices are listed in New Zealand Dollars (NZD) and include GST (15%).

While we strive to ensure pricing accuracy, Bivouac Outdoor reserves the right to correct any errors and to change prices at any time without notice.

Payment

We accept the following payment methods:

  1. Visa
  2. Mastercard
  3. Debit Card
  4. Apple Pay
  5. Google Pay
  6. POLi
  7. Afterpay (where available)

All payments are processed securely through trusted payment providers.

Product Information & Colours

We make every effort to ensure product descriptions and images are accurate. However, actual colours and appearance may vary depending on your device and display settings.

Reseller Policy

Products purchased from Bivouac Outdoor are intended for personal use only. We reserve the right to refuse or cancel orders that we believe are being purchased for resale or commercial distribution, including bulk or repeated orders.

Shipping & Delivery

Delivery timeframes are estimates only and may vary depending on location and courier services.

Risk in the goods passes to you upon delivery to the delivery address provided. Bivouac Outdoor is not responsible for delays or issues caused by third-party delivery providers.

Please ensure delivery details are accurate. We are not responsible for orders that are delayed or lost due to incorrect information provided.

Please refer to our Shipping Policy for more information.

Returns & Refunds

If you are not fully satisfied with your purchase, please refer to our Returns Policy for full details on returns, exchanges, and refunds.

Nothing in these Terms limits your rights under the New Zealand Consumer Guarantees Act.

Gift Card Terms

General

Bivouac Outdoor Gift Cards are redeemable online at www.bivouac.co.nz and at participating Bivouac Outdoor retail stores.

Returns & Cancellations

Gift Cards cannot be returned or exchanged for cash once issued, except as required by law.

Lost or Stolen Cards

Gift Cards are treated as cash and cannot be replaced if lost or stolen.

Limitations

  • Gift Cards cannot be used to purchase other Gift Cards
  • Gift Cards are not redeemable for cash
  • Unused balances are non-refundable and non-transferable
  • Gift Cards expire 36 months from date of issue

Delivery

Gift Cards must be delivered to valid New Zealand addresses or email accounts. Bivouac Outdoor is not responsible for incorrect delivery details provided at the time of purchase.

Fraud & Verification

All Gift Card purchases may be subject to verification checks. Orders may be delayed or cancelled if discrepancies are identified.

Acceptance

Purchase or use of a Gift Card constitutes acceptance of these Terms.

Use of Website

Your use of this website is for personal, non-commercial purposes only.

You must not copy, reproduce, modify, distribute, or otherwise use any content from this website without prior written permission from Bivouac Outdoor.

You are responsible for your own internet access and any associated costs.

Children

This website may contain content of interest to younger users; however:

  1. Individuals under 13 must not submit personal information
  2. Individuals under 18 should have permission from a parent or guardian to make purchases

Disclaimer & Limitation of Liability

The content on this website is provided for general information purposes only.

Bivouac Outdoor reserves the right to:

  1. Modify or remove website content at any time
  2. Limit product quantities (including after an order has been submitted)
  3. Cancel orders where necessary

Nothing in these Terms limits your rights under the New Zealand Consumer Guarantees Act.

To the fullest extent permitted by law, Bivouac Outdoor is not liable for any direct or indirect loss arising from:

  1. Use of this website
  2. Inability to access the website
  3. Errors or inaccuracies in content
  4. Viruses or harmful components

Your use of this website is at your own risk.

Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

Changes to Terms

Bivouac Outdoor may update these Terms & Conditions from time to time. Changes will take effect once published on this website.

Governing Law

These Terms are governed by the laws of New Zealand.

Contact Us

If you have any questions about these Terms & Conditions or your order, please contact Bivouac Outdoor at Email: web@bivouac.co.nz.

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