Privacy policy

Last Updated: April 2026

This website (the Site) is operated by Outdoor Holdings Limited trading as Bivouac Outdoor and its parent company Brittain Wynyard & Co. Limited located at 24 Heather Street, Parnell, Auckland 1052 (Bivouac, our, us, we).

We have put in place the following privacy policy to protect your personal information and inform you about how we will use your personal information. For the purpose of this privacy policy, ‘personal information’ means any information through which we can identify you, as further described below in ‘What Personal Information Do We Collect’.

Unless we expressly agree otherwise, any personal information you provide to us whether via this Site, related social media accounts or otherwise will be processed by us in accordance with this privacy policy and all applicable privacy laws, including the Privacy Act 2020 (Privacy Act).

CONSENT

You acknowledge and agree that Bivouac is permitted to collect, store, use and disclose your personal information in the manner set out in this privacy policy.

WHAT PERSONAL INFORMATION DO WE COLLECT

The information Bivouac collects about you depends on the services requested, but may include the following:

  • Your contact details. Your name, postal address and other contact details, such as your telephone number and e-mail address.
  • Information regarding your use of our online services. This may include data regarding the pages you visit and the products and services you like and purchase. When you visit the Site we may also collect information such as the address of your Internet service provider, the name of the webpage directing you, and your clicks and activity on the Site.
  • Communication data: information contained in or relating to any communication that you send to us or that we send to you.
  • Transaction Data: information relating to transactions, including your purchases of goods and/or services, from us and/or through our website.
  • Bivouac Account: This may include account verification details, your account email and login details (such as your name, date of birth, age, country of residence), and your marketing and newsletter preferences.

If you do not provide us with certain information on request, we may not be able to provide goods or services to you.

WHAT DO WE DO WITH YOUR PERSONAL INFORMATION

We collect and use your personal information for the purposes set out below.

Your Personal Information is primarily collected to enable us to complete your retail transactions with us and to gain an understanding of your preferences and requirements in order that we can provide information, goods and services that are of interest to you. Your personal information is also collected to enable us to provide one or more services to you, to assist Bivouac to improve its service where possible and to enhance your use of the Site.

In addition, we may use Personal Information to promote and market our products and services, or the products and services of others. However, we will not do this by email or text (except as part of an email which facilitates, completes or confirms a transaction with you) unless we have your express, inferred or deemed consent to do so. All marketing emails and texts will always include an "unsubscribe" option. If you do not wish to receive these communications, you can update your records on our Site or Contact Us.

HOW WE SHARE YOUR INFORMATION

We may disclose your personal information to:

  • with your prior consent, to our parent company, Brittain Wynyard & Co. Limited to promote and market our products and services, or the products and services of others.
  • third-party service providers that we engage to perform services on our behalf, such as delivering packages, sending mail and emails and processing payments. They will have access to your personal information needed to perform these services, but we will not authorise them to use your information for other purposes.
  • any other third party that you have authorised us to disclose your information to.
  • any other third party where such disclosure is permitted or required by law.
    In addition, we may provide certain analytics and statistics data (with personal identifiers removed) about our customers, readers, sales, traffic patterns and related site functions to Bivouac and reputable third parties.

USE OF COOKIES

Our Site uses a technology called cookies. A cookie is a small element of data that our website may send to your computer. Any such cookie is typically stored on your computer's hard drive and permits our Site to recognise you when you return. Our use of cookies helps us to provide you with a better experience during your use of our Site by allowing us to understand what areas of the Site are of interest to you. You may configure your web browser to not accept cookies, although you may experience a loss of functionality as a result.

SECURITY

We will not keep your personal information for longer than is reasonably necessary to fulfil the purposes outlined in this policy. We are committed to keeping your personal information as safe and secure as possible and we follow generally accepted industry standards to protect the personal information submitted to us.

While we continuously implement and update our administrative, technical, and physical security measures to help protect your personal information against unauthorised access, loss, destruction, or alteration, we cannot guarantee the security of the transmission or storage of your personal information.

UPDATING YOUR PERSONAL INFORMATION

Subject to any applicable exceptions set out in the Privacy Act, you may obtain confirmation from us as to whether or not we hold personal information about you. You may also request a copy of the information and/or request that corrections or changes are made to it. You can make changes to your personal information on our Site.

CONTACT US

If you have any queries regarding this Privacy Policy or should you wish to lodge a complaint in relation to our use or disclosure of personal information, please Contact Us. If you are unsatisfied with our response or privacy practices, you have the right to make a complaint to the Office of the Privacy Commissioner by contacting them at PO Box 10 094, The Terrace, Wellington 6143, or on 0800 803 909.

POLICY CHANGES

We may need to update this policy from time to time, including when necessary to reflect changes to this website, updates to our services or to reflect any change in law.

When we update this policy, we will revise the “Last updated” at the top of this policy. Where the changes are material, we will use reasonable endeavours to notify you usually by prominently posting a notice of those changes on our website or by sending you an email.