Bivouac Outdoor - Privacy Policy
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use www.bivouac.co.nz. By using our website and/or providing information to us, you consent to the policy.
What Personal Information We Collect
We may collect the following personal information when you interact with our website, including:
- Name
- Email address
- Phone number
- Billing and shipping addresses
- Order and purchase history
- IP address and device information
- Website browsing behaviour (via cookies and analytics tools)
How We Collect Personal Information
We collect information when you:
- Make a purchase
- Create an account
- Subscribe to emails or marketing
- Contact customer support
- Browse our website (via cookies and pixels)
How We Use Personal Information
We may use this information to:
- Process and deliver your orders
- Communicate with you about your order or enquiries
- Provide customer support
- Improve our website and customer experience
- Send marketing communications (where you have opted in)
- Prevent fraud and ensure website security
We will never use your personal information for purposes unrelated to our business without your consent.
Will We Disclose the Information to Others?
We do not sell, trade or rent your personal information to others. However, we do use other companies and individuals to perform services on our behalf, such as delivering packages, sending mail and emails and processing payments. They will have access to your personal information needed to perform these services, but we will not authorise them to use your information for other purposes.
Payment Security
We take security seriously, and all payments are processed securely through trusted third-party providers.
Bivouac Outdoor does not store your credit card details on our servers. Payment information is encrypted and processed via secure payment gateways compliant with industry standards.
While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies (such as pixels) to improve your experience and understand how our website is used.
- Cookies are small data files stored on your device that help us:
- Enable core website functionality (such as shopping cart and login)
- Remember your preferences
- Analyse website performance and usage
- Deliver relevant advertising
We may use third-party services (such as Google, Meta, and other advertising or analytics providers) that place cookies or similar technologies on your device. These services help us measure website activity and deliver relevant advertising. These technologies generally do not directly identify you, but may be linked to your device or browsing activity.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of our website.
You can opt out of personalised advertising through your browser settings or via industry opt-out tools such as: https://optout.aboutads.info/
Data Storage & Security
We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access.
Your information may be stored or processed outside New Zealand (for example, by cloud or platform providers such as Shopify), but we ensure appropriate safeguards are in place.
Your Rights
Under the New Zealand Privacy Act, you have the right to:
- Access the personal information Bivouac Outdoor holds about you
- Request correction of your information
- Request removal from marketing communications
To exercise these rights, please contact us using the details below.
Marketing Communications
If you subscribe to Bivouac Outdoor marketing communications, you may receive emails or messages about promotions, products, or updates.
You can unsubscribe at any time by:
- Clicking the “unsubscribe” link in emails
- Contacting us directly
Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact Bivouac Outdoor at web@bivouac.co.nz.
Changes to This Policy
Bivouac Outdoor may update this Privacy Policy from time to time. Any changes will be published on this page.
