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Outdoor Journal

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Advice

How Should Climbing Shoes Fit?

Find a climbing shoe fit that feels snug and secure. We will explain sizing, shoe shapes and closures, with options...

Alex Buckle

• 10/11/26

Advice

Climbing Grades Explained: a Guide for New Zealand Climbers

Get familiar with the climbing grades used in New Zealand, from Ewbank rock grades to bouldering V grades, gym circuits...

Alex Buckle

• 09/11/26

Advice

Sun Protection for Outdoor Adventures: Clothing, Hats & Sunscreen

Long days on exposed tracks call for more than sunscreen. Here’s how to choose sun protective clothing and hats, cover...

Alex Buckle

• 03/11/26

Advice

How to Clean and Care for your Tramping Pack

A little care between trips can help your tramping pack last longer. Learn how to choose a cleaner, wash away...

Alex Buckle

• 02/11/26

Advice

Osprey Multi-Day Packs Explained with Graeme, Osprey’s NZ Brand Manager

Choosing between Osprey’s multi-day packs? Graeme, Osprey’s NZ Brand Manager, talks us through the range, explaining the differences in comfort,...

Mitch Smyth

• 30/10/26

Braden and Tarn together high on Mt Aspiring in clear weather

Adventure

Mt Aspiring with my Son | Braden Currie

Braden Currie and his son Tarn climb Mt Aspiring together, then take the long way home over the Quarterdeck on...

Braden Currie

• 30/10/26

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Frequently Asked Questions

How much does shipping cost?

Shipping is free on New Zealand orders over $150. Orders under $150 have a flat $5 shipping fee. Oversized items incur an additional shipping charge due to their size and weight.

How long will my order take to arrive?

Standard NZ orders are sent via NZ Post Overnight Delivery. Orders placed before 2pm are usually delivered the next working day. Rural deliveries and some remote areas may take a little longer. Oversized items like large packs or tents can take 5–9 working days.

Can I return or exchange an item if it doesn’t fit?

Yes. New and unused items can be returned within 30 days for a refund or exchange, provided they’re in original condition with tags and packaging attached. If you’re unsure about sizing before ordering, our team is always happy to help. Customers are responsible for return shipping costs, but we’ll cover the freight cost of sending out exchanged items.

Can I click & collect my order?

Yes - we offer free Click & Collect from all Bivouac stores. If your item is already available in your selected store, it may be ready the same day. Some items may need to be transferred between stores and can take 3–5 working days. We’ll contact you as soon as your order is ready to collect.