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Outdoor Journal

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Frequently Asked Questions

Shipping is free on New Zealand orders over $150. Orders under $150 have a flat $5 shipping fee. Oversized items incur an additional shipping charge due to their size and weight.

Standard NZ orders are sent via NZ Post Overnight Delivery. Orders placed before 2pm are usually delivered the next working day. Rural deliveries and some remote areas may take a little longer. Oversized items like large packs or tents can take 5–9 working days.

Yes. New and unused items can be returned within 30 days for a refund or exchange, provided they’re in original condition with tags and packaging attached. If you’re unsure about sizing before ordering, our team is always happy to help. Customers are responsible for return shipping costs, but we’ll cover the freight cost of sending out exchanged items.

Yes - we offer free Click & Collect from all Bivouac stores. If your item is already available in your selected store, it may be ready the same day. Some items may need to be transferred between stores and can take 3–5 working days. We’ll contact you as soon as your order is ready to collect.